Terms & Conditions

 

Terms and conditions

Company info
All purchases with Whiteboardshoppen.dk through this website or directly is between you as a customer and Whiteboardshoppen.dk

Whiteboard-Nordic ApS
Vejlevej 21 (Fabrikken)
8722 Hedensted

Tel. 77 34 86 22
Info@whiteboardshoppen.dk
CVR. 35245723


Order Confirmation
All orders are confirmed automatically (by email) and you will by next working day receive alerts by e-mail if there are any problems concerning delivery.
Orders to be paid by giro, e-banking or check will be valid for 10 days from the order date, then canceled automatically.


Payment
Orders can be paid in the following ways:
Credit cards:
The graphics on the top right shows what cards we accept.
Whiteboardshoppen.dk uses a payment gateway by e-Pay. Nets test communication concerning this type of payment. All credit card data are sent encrypted.
If we are not able to deliver the entire order, we can reduce your payment to the new order total. We can not increase the amount if you want to add one or more product lines.
 

Invoice
When selecting payment by invoice our standard payment terms applies. For purchases in our online shop the payment term is net cash + 8 days from the invoice date. The money is transferred to our account at Jyske Bank Reg. No. 7244 Account No. 1750469.

 

Electronic invoicing via EAN
If want your invoice sent electronically, simply enter your EAN number in the order.
 

Delivery
All orders are delivered by courier to your front door or handed in to your goods reception. If you need delivery above street level it must be agreed when ordering, call 0045 77 34 86 22.
We normally ship the same day or the day after we receive your order.
If your order contains products not on stock, the order will only be sent when we can make a single delivery.
Smaller orders are sent by GLS, while courier delivers larger items. Courier delivers all whiteboards. Delivery time is approx. 1 working day, unless it is a whiteboard with lacquered frames, larger orders or special boards, here is the delivery time as stated when placing order.

Check on receiving whiteboards

Remember to check the goods. Remove a small part of the package, so you can check product for concealed shipping damage. If you notice a transport damage, it must be noted on the freight bill. Is there any damage to the product, the driver must return the product.
 

Shipping
All orders over 300 Danish kr. excl. VAT is delivered completely free to all bridged islands in Denmark.
If you order accessories for less than 300 Danish kr. excl. VAT, it costs 109 Danish kr. for delivery. 
Smaller orders are sent by GLSLarger shipments delivered by courier. 
We will send the shipping price which is requested.
 

Return
You have 14 days to return or cancel your order.
Goods must be returned in original packaging with protective packaging on boards and technical equipment. The cost of return shipment shall be borne by the buyer.
Items to be exchanged, will be exchanged when we receive your returned items. Cost of return shipments of this type held by the buyer. We pay the return freight back to you.
If you want your money back, it will facilitate our business, if you simultaneously send us information about your bank. We need the following information:
Bank Name
Registration number (4 digits)
Account number (10 digits)
We will return the money to your account the day after we receive the goods.
 

Warranty and Guarantee
If there is something wrong with the item (warranty)
When you shop at whiteboardshoppen.dk you have the 24 month warranty. This means that you either
get it repaired or replaced, refund or reduction in price, depending on the specific situation.
Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

When should I register a complaint?
You must complain within "reasonable time" after you have discovered the defect in the product. If you advertise within two months after the defect is discovered, the claim is always timely.

We will refund reasonable freight costs
If the complaint is justified we will refund your (reasonable) shipping costs.

The product must be sent to:

Whiteboard-Nordic ApS
Vejlevej 21 (Fabrikken) 
8722 Hedensted

 

Whiteboard-Nordic ApS | Vejlevej 21 (Fabrikken) | 8722 Hedensted | Denmark | Telefon: +46 8509 26 992 | CVR-nr 35245723